Shipping Policy

We offer free ground shipping on all orders, subject to the restrictions below.

Free Ground Shipping Restrictions: 

Free shipping offer is limited to standard ground shipping and is valid only in the 48 contiguous states of the United States. Sorry, free ground shipping is not available for shipments to Alaska, Hawaii & Puerto Rico. Shipments are subject to carrier on time performance and availability. Subject to change without notice.

General Shipping Information:

1. Expedited shipping options are available at an additional cost.
2. We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
3. Shipments are subject to UPS on time performance and availability.
4. In addition to transit time, there may be processing time. Please note the estimated delivery date at check out.
5. Items weighing over 50 lbs or orders totaling over 150 lbs will not qualify for expedited shipping services and will be shipped with a freight service which may require additional processing and transit times. Freight carriers may contact you to schedule a delivery. Please make note of the estimated delivery date at check out.

When can I expect my package to arrive?

1. If your order contains preorder/backorder and in stock items, in stock items will ship first while preorder/backorder items will ship when available.
2. To know when your in-stock package will arrive, visit the Product page and look under the "Add to Cart" button OR during checkout at the "Shipping step”.
3. The delivery estimation message calculates the delivery date based on your zip code. Note that your order will be delayed if we need to contact you for address verifcation or other issues related to your order. Feel free to check other faster delivery methods by clicking on the "Want it faster?" link. See the illustration below for reference.
4. Shipments are subject to carrier performance restrictions. This includes but is not limited to: severe weather, natural disasters, or other conditions beyond our control. Click here for more information.

How can I track my order?

If you have a AKG account, you can view your order's status under the "Order History" tab of your account page. If you do not have an account, you track your order here. You will need your order number and billing ZIP code on hand.