How To

Support Overview / How To

How To

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  • Is the Y50BT a wireless headphone?
    This is a wireless headphone and also comes with a detachable audio cable that you can plug into your device.
  • Is the Y 30 cable detachable?
    No, the cable is fixed.
  • Is the N90Q a wireless headphone?
    No, the N90Q is not wireless. Signals must go through a cable, either analog 3.5mm jack or digital micro USB. Since this is a headphone of very high quality, able to process and play high-definition audio signals, wireless Bluetooth transmission with its inherently low resolution would not make sense.
  • Is the N40 a wireless headphone?
    No, N40 is not wireless. It has a cable with 3.5mm stereo jack. 3-pole jack on the straight cable, 4-pole jack on the remote cable. Airplane adapter is included. Cable length is 112cm excluding the jack and the ear loops.
  • Is the N20U a wireless headphone?
    The N20U is not a wireless headphone. It features a fabric cord with your standard 3.5 mm jack.
  • Is the AKG N5005 a wired or a wireless headphone?
    Actually the N5005 is very special, because it is BOTH wireless and wired, right out of the box! This is a result of its advanced design, where the cables can be removed from the speaker pods by clicking apart the MMCX connectors. The flexibility in this arrangement becomes very clear when you look at the cables that are in the box when you open it. First, there is the normal cable with 3.5 mm stereo jack and a three-button remote control. This cable is for normal sources, smartphones, tablet computers etc. There is a switch on the back of the remote that permits you to select Android/universal or iOS remote function, for total flexibility. Second, you get the Bluetooth cable, which has a battery box and a three-button remote on the cable. This cable simply converts your N5005 into a wireless headphone. AptX and AAC are supported, but not aptX HD or LL. BT transmission will not be capable of unlocking the full potential of the N5005 due to its nature as a lossy compression system, but it is nice to have this option. The cable has a chin slide lock that can secure the headphones under your chin. Playing time is up to 8 hours, and charging takes place in less than 2 hours. Third, as an indication of the high quality of audio that N5005 masters, you get a special, fully balanced cable without remote control. It uses the 4-pole 2.5 mm jack that you will find on the new generation of high-end headphone amplifiers and music players. With this connection and the proper source material and electronics, you can experience the pinnacle of music reproduction.
  • Issues Connecting To App
    Please do the following in this order…
    1. Go into the app and clear the Cache
    2. Uninstall the app from your device
    3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
    4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
    5. Reset the headphones/speaker
    6. Pair the headphone/speaker to your device
    7. Play some music to ensure a good Bluetooth connection
    8. Download and install the app
    9. Open the app and allow all permissions (app will not function without permissions)
    10. When the app opens, it should find your speaker and function properly
    Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.
     
  • Is leather used anywhere on the Y 30?
    No, there is no leather on this model.
  • Is it possible to use more than one headset with one transmitter?
    Yes, two headsets can be used simultaneously with one transmitter.
  • Is it possible to use any of the AKG N5005 cables for the N40 model?
    No, this is not possible. Even though the MMCX (micro-miniature coaxial) connectors seem identical, they are not the same dimensions.
  • Is it possible to use a cable with remote control and microphone with AKG K550 MKIII?
    While this is indeed possible, no such cable is made by AKG, so only cables from third-party manufacturers may be considered. Please note that internal pin configuration must be identical to the original cable for such a cable to work with the headphones.
  • Is it possible to switch noise cancelling on and off on N60 NC Wireless while playing over Bluetooth?
    No, NC is always on when Bluetooth is on. However, it is possible to select NC on or off when listening via cable.
  • Is it possible to listen to music while charging the headphone?
    Yes, charging and listening simultaneously is possible. With N90Q, charging takes place at all times when listening to digital audio from a USB socket.
  • Is it possible to listen to music over Bluetooth without noise cancellation being active?
    No, the noise cancelling function is always active when Bluetooth is on. If you want to listen to music without NC on, you must use the cabled audio connection.
  • I have set the remote switch to Android, but some remote functions do not work.
    Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.
  • I have an Android phone, but some of the remote functions do not work. Why is that?
    Please make sure that the switch on the underside of cable remote is moved to the Android functionality. If it is set to iPhone, it will not work with Android phones. You can change the setting with your nail, or use the end of the cleaning tool.
  • If you have connected your AKG N90Q to your computer USB socket for digital audio, and it has been detected, but still will not play, what do you do?
    Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported.
    Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems.

    1. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen.

    2. Right-click on the speaker symbol.

    3. A menu opens, and you must highlight and click on Playback Devices.

    4. Now a small window opens, showing the Playback tab, with all available speaker option.

    5. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready."
    6. Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones.
    7. Now you can enjoy world-class music listening.
    If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
     
  • If I return all the items, will I still be charged for delivery?
    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.
  • I cannot get a good seal with my N5005 headphones.
    Please note that two types of ear tips are included with AKG N5005. The black ones are normal silicone tips, and they are fine for many users. The Milky-white ones are from the company SpinFit. They have a special middle section that permits the tip to swivel in all directions, making them able to adapt to various insertion angles. Please try both. For some, one is better, for some, the other one is better. You make the decision. In normal use, the tip that makes the best seal with your ear canal is the best choice, since bass reproduction is very dependent on this seal. However, some users may find that they prefer a slightly less tight seal.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • How to select digital audio listening with AKG N90Q in Windows.
    Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported. Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen. Right-click on the speaker symbol. A menu opens, and you must highlight and click on Playback Devices. Now a small window opens, showing the Playback tab, with all available speaker option. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready." Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones. Now you can enjoy world-class music listening. If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
  • How many headsets can I connect to one K935 transmitter?
    Up to four headsets can play simultaneously. For each additional headset, hold the pairing buttons on both transmitter and headset for 5 seconds, then release. Now switch the transmitter off and on again with the pairing button, and the connection is active.
  • How many ear tip sizes come with the N40 headphone?
    The N40 comes with 4 sizes in the packaging. (XS, S, M, L)
  • How many ear tip sizes come with the N20LT?
    The N20LT features 4 ear tip sizes: X-S, Small, Medium, Large
  • How do you transition between Android and Apple compatibility on the N20U?
    On the back of the inline microphone you will see the letter A (Android) and i (IOS devices) and a switch option to choose between the two.
  • How do you know which Listening Mode out of three is selected?
    There is no feedback informing you which setting you have selected. You must simply switch between them, and decide which one you like best. Usually,it is easiest to hear when the Surround mode is active, and once you have found that mode, you will know that the next two selections will be Standard and Studio. Here is an explanation of the three AKG N90Q Listening Modes: Three different spatial listening modes are provided. Each mode is characterized by a different spatial perception of the apparent acoustic surroundings. The first mode Standard renders the music unprocessed, like in any conventional headphone. This is useful in particular, if you use external processors such as Dolby headphone or DTS headphone X. The second mode Studio brings the sound stage to the front of the head, without adding any room effect, by means of a novel crosstalk circuit derived from a patented, simplified model of head-related transfer functions. The third mode Surround adds simulated reflections around the head, designed so that you perceive the sound stage at a greater distance, without disturbing artifacts such as coloration or reverb. The mode is changed by simply pressing and immediately releasing the button. (This is the same button used to trigger auto calibration). Music being played is temporarily interrupted; the mode is changed immediately, and a brief “brushing” sound is played to illustrate the acoustic effect of the new mode. The music then immediately resumes playing using the new mode.
  • How do I see when the noise cancelling battery of AKG N20NC is empty?
    When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.
  • How do I see when charging is complete?
    The red light in the control LED goes out when charging is complete.
  • How do I see what is left and right on the AKG N20?
    The L and R that indicate the two channels are located on the soft grommets that protects the signal cable where it enters the headphone shell. The letters are recessed into the grommets, and are very small. If they are too difficult to read, it may be easier to simply observe how the headphones are situated in the ears. The oval body of each in-ear, with the chrome stripe, should be away from the head, and be situated in the ear lobe, not stick out directly from the head.
  • How do I see that the headphone is fully charged?
    The red light in the charging status LED on the right cup will turn off.
  • How do I remove the cables from the N5005 in-ear headphones without damaging them?
    The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.
  • How do I pair to multiple devices on the N60NC Wireless?
    On the Right ear cup, slide the bluetooth button towards the down position and hold until you see the fast blinking blue LED light. Make sure that the device that you are trying to connect to is in pairing mode. It should recognize the N60NC Wireless within a few seconds. You should here the audio "chime" when it is connected and the LED should change to a slow blinking light.
  • How can the K 915 wireless headset be paired to another transmitter, for instance if the original transmitter becomes defective?
    Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.
  • How can I see that charging is complete on my Y50BT?
    The red diode that lights up when charging begins will go out again when charging is complete.
  • How can I be refunded if I decide to return a product?
    The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your credit card.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

  • Do you deliver overseas?
    We do not ship internationally.
  • Do I get charged for delivery of each item?
    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.
  • Does this model have detachable cable?
    Yes, the cable is detachable.
  • Does the Y50BT have volume control?
    Yes, the Y50BT volume controls are located on the bottom of the right ear cup. You also have the power/pause/play and track controls located on the bottom right ear cup of the headphones.
  • Does the N60NC Wireless feature real leather on the ear cups and headband?
    No. The ear cups and headband are made from an animal-free synthetic protein leather.
  • Does the N20LT feature volume control?
    Yes, the N20LT features a 3 button microphone that allows you to answer calls, pause/play, skip tracks and control the volume on your IOS device.
  • Does the Bluetooth cable for AKG N5005 support AAC and aptX?
    Yes, both the AAC and the aptX codecs are supported. aptX HD and aptX Low Latency are not supported. Please note that N5005 is an in-ear headphone capable of extremely high audio reproduction quality. Wireless transmission cannot deliver the quality that a first-class analog, cabled signal can. The best possible quality is available with the balanced 4-pole 2.5 mm jack, connected directly to a highest-quality headphone amplifier that supports this connection, fed by the highest quality source.
  • Does the audio cable on the N60NC Wireless feature volume control?
    No. The audio cable features a one button microphone which allows you to pause/play, change tracks and answer/hang up phone calls. It does not give you the ability to control the volume.
  • Cleaning - how is this done?
    The ear-tips can be removed and washed in luke-warm water with a little dish soap. Do not put the headphone into water, it may dried of with a moist cloth. If cloth and a little water doesn't clean sufficiently, use the cleaning-tool which has a brush and scraper to do the job properly
  • Can the Y50BT headphones be paired to multiple devices?
    Unfortunately, the Y50BT headphones cannot be paired to multiple devices at the same time.
  • Can the N90Q play digital audio from a telephone?
    Yes, but only with certain Android telephones. It is not possible to use iPhones. It is necessary to buy a USB 2.0 cable with Micro-B male plug to Micro-B male plug, OTG functionality. (On-The-Go). This cable is available in different lengths from various electronics shops or web shops. Connecting the telephone and the N90Q with this cable will usually open for digital signal transmission immediately, and the amber charging button on the N90Q will light up as an indication of open connection. (Please note that N90Q can play digital signals from some Apple computers, Macbook, iMac etc.)
  • Can the N60NC Wireless play via cable, maybe even if battery is empty?
    Yes, you can use cabled audio connection instead of Bluetooth on the N60NC Wireless, if you prefer. You can listen to a cabled source even if the battery is empty, but the noise cancelling function will of course not be available in this case. If the battery is charged, you can switch noise cancellation on or off at will. You do not have to have a cable connected at all. You can use the headphones as noise cancellers just by putting them on, and switching NC on.
  • Can the K 935 be hung on the wall?
    Yes, the transmitter / charging dock is designed to be easily hung on a wall with just two screws. Of course the headphone can be charged in this position also.
  • Can the headphone still be used when NC is off or out of battery ?
    Yes, the headphone will still work as a pasive headphone.
  • Can the headphone play when the battery is empty?
    Yes, unlike many other Noise Reduction headphones, the N60 will play music, even when the battery is empty. Of course, Noise Cancellation will not be active.
  • Can N90Q play without power in the battery?
    No, since this is a fully active headphone, power is necessary. The extra power pack is included to give extra safety.
  • Can N90Q charge and play at the same time?
    Yes, you can listen to the N90Q while they are charging at the same time. Please note that the two cables need to be connected at the same time if you are listening to analog sound. When using digital sound input through the USB cable, charging and digital transmission take place simultaneously.
  • Can N90Q be used with the My JBL Headphone app?
    No, this is not possible. The N90Q is completely self-contained. Also, it is not a Bluetooth headphone.
  • Can N90Q be used with Apple Lightning connector for charging or digital signal input?
    No, you cannot use a lightning connector to charge the N90Q. It can only be charged with the micro USB charger that is provided for you in the packaging. Also, no digital signal transmission can take place from an iPhone, only from Android phones. But some Apple computers will work.
  • Can I use the AKG N60NC Wireless while it is charging?
    Yes, but only with music via cable, and noise reduction will not be active. As soon as you insert the charging cable micro-usb plug, the Bluetooth and NC functionalities will be switched off, and they cannot be reactivated unless you remove the charging cable, and there must of course be a charge in the battery. If you listen to cabled music while charging, be prepared to hear noise under certain conditions. Both computers and switch-mode power supplies can be very noisy, and this noise can sometimes be heard as a whine or buzz. This can only be eliminated by using a power supply that does not create noise.
  • Can I use my AKG N20 NC even if the battery is not charged?
    Yes, you can use the headphones, but of course the noise cancelling will not be active.
  • Can I use more than one K915 headset with the wireless transmitter?
    No, each headset must have its own transmitter. However, even if you try to use more than one complete set of 915 in the same room simultaneously, it may not work either. Although the 915 has an automatic scan function that finds available slots in the 2.4 gHz transmission frequency band, interference may still occur.
  • Can I use AKG N20 NC for telephone conversations?
    Yes, the remote control permits you to pick up and stop a call, and activate the voice assistant to place a call.
  • Can I replace the AKG K701 leather headband with the bumps for a smooth one?
    Yes, the smooth leather headband from the K601 can be fitted onto the K701, but since it is probably no longer available as a spare part, the only option is to butcher an old 601 to do it. The work involved is very intricate and complicated, and paying a technician to do it is not an economical solution. Owner must be capable of completely dismantling the headphones, including soldering, and to reassemble them. And Harman cannot offer any assistance in doing this. As of late 2017, a new version of K701 is being marketed by AKG Professional. This version features a smooth headband instead of the version with bumps, so the issue no longer applies.
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