How To

Please make sure that the switch on the underside of cable remote is moved to the Android functionality. If it is set to iPhone, it will not work with Android phones. You can change the setting with your nail, or use the end of the cleaning tool.

Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported.
Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems.

1. 
   Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen.
2. 
   Right-click on the speaker symbol.
3. 
   A menu opens, and you must highlight and click on Playback Devices.
4. 
   Now a small window opens, showing the Playback tab, with all available speaker option.
5. 
   One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready."
6. Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones.
7. Now you can enjoy world-class music listening.

If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
 

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.

Please note that two types of ear tips are included with AKG N5005. The black ones are normal silicone tips, and they are fine for many users. The Milky-white ones are from the company SpinFit. They have a special middle section that permits the tip to swivel in all directions, making them able to adapt to various insertion angles. Please try both. For some, one is better, for some, the other one is better. You make the decision. In normal use, the tip that makes the best seal with your ear canal is the best choice, since bass reproduction is very dependent on this seal. However, some users may find that they prefer a slightly less tight seal.

1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.

Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported. Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen. Right-click on the speaker symbol. A menu opens, and you must highlight and click on Playback Devices. Now a small window opens, showing the Playback tab, with all available speaker option. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready." Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones. Now you can enjoy world-class music listening. If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.

Up to four headsets can play simultaneously. For each additional headset, hold the pairing buttons on both transmitter and headset for 5 seconds, then release. Now switch the transmitter off and on again with the pairing button, and the connection is active.

The N40 comes with 4 sizes in the packaging. (XS, S, M, L)

The N20LT features 4 ear tip sizes: X-S, Small, Medium, Large

On the back of the inline microphone you will see the letter A (Android) and i (IOS devices) and a switch option to choose between the two.

There is no feedback informing you which setting you have selected. You must simply switch between them, and decide which one you like best. Usually,it is easiest to hear when the Surround mode is active, and once you have found that mode, you will know that the next two selections will be Standard and Studio. Here is an explanation of the three AKG N90Q Listening Modes: Three different spatial listening modes are provided. Each mode is characterized by a different spatial perception of the apparent acoustic surroundings. The first mode Standard renders the music unprocessed, like in any conventional headphone. This is useful in particular, if you use external processors such as Dolby headphone or DTS headphone X. The second mode Studio brings the sound stage to the front of the head, without adding any room effect, by means of a novel crosstalk circuit derived from a patented, simplified model of head-related transfer functions. The third mode Surround adds simulated reflections around the head, designed so that you perceive the sound stage at a greater distance, without disturbing artifacts such as coloration or reverb. The mode is changed by simply pressing and immediately releasing the button. (This is the same button used to trigger auto calibration). Music being played is temporarily interrupted; the mode is changed immediately, and a brief “brushing” sound is played to illustrate the acoustic effect of the new mode. The music then immediately resumes playing using the new mode.

When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.

The red light in the control LED goes out when charging is complete.

The L and R that indicate the two channels are located on the soft grommets that protects the signal cable where it enters the headphone shell. The letters are recessed into the grommets, and are very small. If they are too difficult to read, it may be easier to simply observe how the headphones are situated in the ears. The oval body of each in-ear, with the chrome stripe, should be away from the head, and be situated in the ear lobe, not stick out directly from the head.

The red light in the charging status LED on the right cup will turn off.

The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.

On the Right ear cup, slide the bluetooth button towards the down position and hold until you see the fast blinking blue LED light. Make sure that the device that you are trying to connect to is in pairing mode. It should recognize the N60NC Wireless within a few seconds. You should here the audio "chime" when it is connected and the LED should change to a slow blinking light.

Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.

The red diode that lights up when charging begins will go out again when charging is complete.

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your credit card.

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

We do not ship internationally.

You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.

Yes, the cable is detachable.

Yes, the Y50BT volume controls are located on the bottom of the right ear cup. You also have the power/pause/play and track controls located on the bottom right ear cup of the headphones.

No. The ear cups and headband are made from an animal-free synthetic protein leather.

Yes, the N20LT features a 3 button microphone that allows you to answer calls, pause/play, skip tracks and control the volume on your IOS device.

Yes, both the AAC and the aptX codecs are supported. aptX HD and aptX Low Latency are not supported. Please note that N5005 is an in-ear headphone capable of extremely high audio reproduction quality. Wireless transmission cannot deliver the quality that a first-class analog, cabled signal can. The best possible quality is available with the balanced 4-pole 2.5 mm jack, connected directly to a highest-quality headphone amplifier that supports this connection, fed by the highest quality source.

No. The audio cable features a one button microphone which allows you to pause/play, change tracks and answer/hang up phone calls. It does not give you the ability to control the volume.

The ear-tips can be removed and washed in luke-warm water with a little dish soap. Do not put the headphone into water, it may dried of with a moist cloth. If cloth and a little water doesn't clean sufficiently, use the cleaning-tool which has a brush and scraper to do the job properly

Unfortunately, the Y50BT headphones cannot be paired to multiple devices at the same time.

Yes, but only with certain Android telephones. It is not possible to use iPhones. It is necessary to buy a USB 2.0 cable with Micro-B male plug to Micro-B male plug, OTG functionality. (On-The-Go). This cable is available in different lengths from various electronics shops or web shops. Connecting the telephone and the N90Q with this cable will usually open for digital signal transmission immediately, and the amber charging button on the N90Q will light up as an indication of open connection. (Please note that N90Q can play digital signals from some Apple computers, Macbook, iMac etc.)

Yes, you can use cabled audio connection instead of Bluetooth on the N60NC Wireless, if you prefer. You can listen to a cabled source even if the battery is empty, but the noise cancelling function will of course not be available in this case. If the battery is charged, you can switch noise cancellation on or off at will. You do not have to have a cable connected at all. You can use the headphones as noise cancellers just by putting them on, and switching NC on.

Yes, the transmitter / charging dock is designed to be easily hung on a wall with just two screws. Of course the headphone can be charged in this position also.

Yes, the headphone will still work as a pasive headphone.

Yes, unlike many other Noise Reduction headphones, the N60 will play music, even when the battery is empty. Of course, Noise Cancellation will not be active.

No, since this is a fully active headphone, power is necessary. The extra power pack is included to give extra safety.

Yes, you can listen to the N90Q while they are charging at the same time. Please note that the two cables need to be connected at the same time if you are listening to analog sound. When using digital sound input through the USB cable, charging and digital transmission take place simultaneously.

No, this is not possible. The N90Q is completely self-contained. Also, it is not a Bluetooth headphone.

No, you cannot use a lightning connector to charge the N90Q. It can only be charged with the micro USB charger that is provided for you in the packaging. Also, no digital signal transmission can take place from an iPhone, only from Android phones. But some Apple computers will work.

Yes, but only with music via cable, and noise reduction will not be active. As soon as you insert the charging cable micro-usb plug, the Bluetooth and NC functionalities will be switched off, and they cannot be reactivated unless you remove the charging cable, and there must of course be a charge in the battery. If you listen to cabled music while charging, be prepared to hear noise under certain conditions. Both computers and switch-mode power supplies can be very noisy, and this noise can sometimes be heard as a whine or buzz. This can only be eliminated by using a power supply that does not create noise.

Yes, you can use the headphones, but of course the noise cancelling will not be active.

No, each headset must have its own transmitter. However, even if you try to use more than one complete set of 915 in the same room simultaneously, it may not work either. Although the 915 has an automatic scan function that finds available slots in the 2.4 gHz transmission frequency band, interference may still occur.

Yes, the remote control permits you to pick up and stop a call, and activate the voice assistant to place a call.

Yes, the smooth leather headband from the K601 can be fitted onto the K701, but since it is probably no longer available as a spare part, the only option is to butcher an old 601 to do it. The work involved is very intricate and complicated, and paying a technician to do it is not an economical solution. Owner must be capable of completely dismantling the headphones, including soldering, and to reassemble them. And Harman cannot offer any assistance in doing this. As of late 2017, a new version of K701 is being marketed by AKG Professional. This version features a smooth headband instead of the version with bumps, so the issue no longer applies.

Yes, the N40 is equipped with three different sound filters to provide you with personalized sound tuning capabilities. The sound filter options are bass boost, reference sound and high boost.

You can't use standard rechargeable batteries with the K912. If you still have the original batteries, and compare them to the generic batteries you are trying to use, you will see the difference on the - ( minus ) side of the battery. On the original battery that comes with the headphones, there is a bare metal band on that side, which connects to a sensor in the headphones ( you can also see this sensor inside the battery compartment, on the - side ). A generic rechargeable battery does not have this metal band for the sensor, so the charger won't charge them. This is for protection, in case you have non-rechargeable batteries in the headphones and put them on the charger. This could cause damage to the headphones.

Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.

Yes, press and hold the play/pause button for a few seconds. This will activate SIRI on your Apple phone, if the SIRI function has been enabled on the phone.

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

Yes, the foam pads are detachable. They are fixed with a flexible lip that sits in a groove all the way round, and are easy to replace.

Yes, the cords on the new N40 are detachable. You can remove the cords from the top of the stainless steel earbud housing. Please make sure that you attach the left cord to the left ear plug and the right cord to the right earbud. You will see a red dot indicator for Right and and blue dot indicator for Left on the cable. There are two detachable cables provided. One detachable straight cable and one detachable 3 button microphone cable.

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

In order to skip the tracks on the Y500 headphones, slide and hold Volume Up (to skip forward) or Volume Down (to skip backwards) for 3 seconds. These buttons are located on the LEFT ear cup.

In order to power on and pair the Y500, make sure that the device you are attempting to connect to has the BT on and is in search mode. Move the ON/OFF button from its OFF position to its ON position, which is the middle of the cutout located on the RIGHT ear cup. It will remain there, and the headphones are now ON. The blue LED will start blinking, indicating that Bluetooth pairing is possible. If you need to reset the BT pairing, move the ON/OFF button against the spring load button to the opposite position of the OFF position, and keep it there for 4- 5 seconds. Now the BT system is reset, and new pairing is possible. Please Note: The Y500 features Multi-point Connectivity which allows you to switch from two different devices.

The Y500 features the speed charge (5 min charging time = 1 Hour Playtime) In order to charge the headphones, use the micro USB charger that is included in the packaging. The charging port is located at the bottom of the RIGHT ear cup. Once the headphones are charging, you will see a solid red light next to the port. Once the headphones are fully charged, the red light indicator will turn off. Please Note: You cannot use the headphones via BT while they are charging. However, you can use the headphones via audio cable while charging.

The Y500 headphones do not support Apt-X audio codec. However, they do support AAC audio codec.

In order to activate the Ambient Awareness, press the AA button which is located under the power button on the RIGHT ear cup. A confirmation sound is heard and the ambient microphones are being switched on. The volume of the music will decrease and the sounds of the outside environment will increase so you can hear what goes on around you. When Ambient Aware is activated, the Blue LED on the power button will switch to a White LED light.