How To

Support Overview / How To

How To

114 results
  • What happens if Harman has to change my order?
    In some cases there may be an unforeseen stock limitation or products may no longer be available. We will try to inform you by email as soon as possible of any delays and/or unforeseen changes.
  • What does tangle-free cable mean?
    The woven part of the cable is tangle-free, meaning that in daily use, you can put the headphone in your pocket, without having to untangle a cable knot afterwards. Note that the left and right section is smooth, not tangle-free. This is because woven cord would tend to make noise when rubbing against clothes.
  • What devices are compatible with the N20LT headphones?
    Because the headphone features a lightning connector, it is compatible with IOS devices only.
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • The digital connection to a computer does not work.
    Please note that the digital signal cable for N90Q, which also serves as the charging cable, has a special full-size USB plug that can be inserted the wrong way as well as the correct way into the computer. Always check that charging is actually taking place, by making sure that the charging control light comes on when the USB cable is connected. The amber charging control light is inside the calibration button.
  • Some remote functions do not work with my Android phone.
    Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.
  • SilentNow Information
    The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
     
  • Should I get a headphone with or without NC function?
    This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.
  • Shipping Policy AKG
    Shipping & Delivery Information
     
    We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:

    https://www.akg.com/shipping.html
  • Sales Tax

    In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.


    California 

    Connecticut 

    Florida 

    Georgia 

    Kentucky 

    Michigan 

    Missouri 

    New Jersey 

    New York 

    North Carolina 

    Pennsylvania 

    South Carolina 

    South Dakota 

    Tennessee 

    Washington 

    West Virginia 

    Wisconsin

  • Returns Policy AKG
    Returns Policy

    Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:

    https://www.akg.com/returns.html
  • Remote functions?
    Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +
  • Personi-Fi 2.0

    Personi-Fi 2.0 is a feature available through the Headphones App for select models. This feature helps to personalize the sound using the best possible sound curve based on your hearing capabilities. It will first ask a few questions, and then check your current ambient audio. You will be informed that this step should be completed in a quiet environment. It will play a series of test tones in all the different frequencies wherein after each frequency test tone is played, it will ask you what is the lowest volume setting you can hear. Nine different sounds will be played in each ear (18 in total).

    Simply press and release the button when you hear a sound. After it goes through all the test tones, it then calculates the best sound for your ears based on the results. It allows you to demo the results by playing a track. You will be able to toggle it on/off to hear the difference.

    Personifi pics.PNG
  • One button Remote function ?
    Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous
  • N9 Hybrid: Software Update Release Notes

    N9 Hybrid

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.7.0

    Release Date: January 15, 2024

    What’s New

    1. Stability and performance improvement


  • N5 Hybrid: Software Update Release Notes

    N5 Hybrid

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.8.0

    Release Date: March 15, 2024

    What’s New

    1. Add support for Google Audio Switch
    2. Stability and performance improvement

    ------------------------------------------------------------------------

    Version:  3.6.0

    Release Date: January 15, 2024

    What’s New

    1. Change Max Volume limiter default back to off
    2. Enhance Silent Mode, Ambien Sound Mode, & Private Call Mode
    3. Personi-fi function set to off after power cycle


  • N400NC: Software Update Release Notes

    N400NC

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  4.1.0

    Release Date: November 4, 2021

    What’s New

    1. Fixed issue where there was no sound when using earbuds with conference software on pc, i.e. Zoom, WebEx, Skype
    2. Performance improved


  • My N60NC BT has a faint whine in the right ear when I switch it on. Is that normal?
    Yes, this is normal for the N60NC BT. It disappears within about 20 seconds.
  • Light indications
    ANC (Active Noise Reduction) ON - Green light. ANC off - No light. Battery low - Blinking green. Charging - Red light. Charge compleate - Light off
  • Is the Y50BT a wireless headphone?
    This is a wireless headphone and also comes with a detachable audio cable that you can plug into your device.
  • Is the Y 30 cable detachable?
    No, the cable is fixed.
  • Is the N90Q a wireless headphone?
    No, the N90Q is not wireless. Signals must go through a cable, either analog 3.5mm jack or digital micro USB. Since this is a headphone of very high quality, able to process and play high-definition audio signals, wireless Bluetooth transmission with its inherently low resolution would not make sense.
  • Is the N40 a wireless headphone?
    No, N40 is not wireless. It has a cable with 3.5mm stereo jack. 3-pole jack on the straight cable, 4-pole jack on the remote cable. Airplane adapter is included. Cable length is 112cm excluding the jack and the ear loops.
  • Is the N20U a wireless headphone?
    The N20U is not a wireless headphone. It features a fabric cord with your standard 3.5 mm jack.
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