How To

Support Overview / How To

How To

114 results
  • Does the Y50BT have volume control?
    Yes, the Y50BT volume controls are located on the bottom of the right ear cup. You also have the power/pause/play and track controls located on the bottom right ear cup of the headphones.
  • Does this model have detachable cable?
    Yes, the cable is detachable.
  • Do I get charged for delivery of each item?
    You will not be charged for ground shipping. Expedited shipping costs are based upon total weight and service availability.
  • Do you deliver overseas?
    We do not ship internationally.
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

  • How can I be refunded if I decide to return a product?
    The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your credit card.
  • How can I see that charging is complete on my Y50BT?
    The red diode that lights up when charging begins will go out again when charging is complete.
  • How can the K 915 wireless headset be paired to another transmitter, for instance if the original transmitter becomes defective?
    Here is the pairing procedure between a K915 headset and a new transmitter box: 1. Power off the headphone. 2. Power off the transmitter. 3. Press and hold the power button on the headphone until the “Signal” LED is flashing, and a beep sound can be heard. 4. Power on the transmitter. 5. After a short while the “Signal” LED will light constantly (stop flashing) and the pairing is complete.
  • How do I pair to multiple devices on the N60NC Wireless?
    On the Right ear cup, slide the bluetooth button towards the down position and hold until you see the fast blinking blue LED light. Make sure that the device that you are trying to connect to is in pairing mode. It should recognize the N60NC Wireless within a few seconds. You should here the audio "chime" when it is connected and the LED should change to a slow blinking light.
  • How do I remove the cables from the N5005 in-ear headphones without damaging them?
    The best way is to carefully insert your nail in the groove where the two halves of the plug meet, then press into the groove until the two sections separate. If you pull on the cord, you may damage the cable by dislodging the cable from the plug.
  • How do I see that the headphone is fully charged?
    The red light in the charging status LED on the right cup will turn off.
  • How do I see what is left and right on the AKG N20?
    The L and R that indicate the two channels are located on the soft grommets that protects the signal cable where it enters the headphone shell. The letters are recessed into the grommets, and are very small. If they are too difficult to read, it may be easier to simply observe how the headphones are situated in the ears. The oval body of each in-ear, with the chrome stripe, should be away from the head, and be situated in the ear lobe, not stick out directly from the head.
  • How do I see when charging is complete?
    The red light in the control LED goes out when charging is complete.
  • How do I see when the noise cancelling battery of AKG N20NC is empty?
    When less than one hour's capacity is left, the red diode will blink. It will eventually stop blinking, when all power is gone.
  • How do you know which Listening Mode out of three is selected?
    There is no feedback informing you which setting you have selected. You must simply switch between them, and decide which one you like best. Usually,it is easiest to hear when the Surround mode is active, and once you have found that mode, you will know that the next two selections will be Standard and Studio. Here is an explanation of the three AKG N90Q Listening Modes: Three different spatial listening modes are provided. Each mode is characterized by a different spatial perception of the apparent acoustic surroundings. The first mode Standard renders the music unprocessed, like in any conventional headphone. This is useful in particular, if you use external processors such as Dolby headphone or DTS headphone X. The second mode Studio brings the sound stage to the front of the head, without adding any room effect, by means of a novel crosstalk circuit derived from a patented, simplified model of head-related transfer functions. The third mode Surround adds simulated reflections around the head, designed so that you perceive the sound stage at a greater distance, without disturbing artifacts such as coloration or reverb. The mode is changed by simply pressing and immediately releasing the button. (This is the same button used to trigger auto calibration). Music being played is temporarily interrupted; the mode is changed immediately, and a brief “brushing” sound is played to illustrate the acoustic effect of the new mode. The music then immediately resumes playing using the new mode.
  • How do you transition between Android and Apple compatibility on the N20U?
    On the back of the inline microphone you will see the letter A (Android) and i (IOS devices) and a switch option to choose between the two.
  • How many ear tip sizes come with the N20LT?
    The N20LT features 4 ear tip sizes: X-S, Small, Medium, Large
  • How many ear tip sizes come with the N40 headphone?
    The N40 comes with 4 sizes in the packaging. (XS, S, M, L)
  • How many headsets can I connect to one K935 transmitter?
    Up to four headsets can play simultaneously. For each additional headset, hold the pairing buttons on both transmitter and headset for 5 seconds, then release. Now switch the transmitter off and on again with the pairing button, and the connection is active.
  • How to select digital audio listening with AKG N90Q in Windows.
    Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported. Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen. Right-click on the speaker symbol. A menu opens, and you must highlight and click on Playback Devices. Now a small window opens, showing the Playback tab, with all available speaker option. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready." Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones. Now you can enjoy world-class music listening. If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I cannot get a good seal with my N5005 headphones.
    Please note that two types of ear tips are included with AKG N5005. The black ones are normal silicone tips, and they are fine for many users. The Milky-white ones are from the company SpinFit. They have a special middle section that permits the tip to swivel in all directions, making them able to adapt to various insertion angles. Please try both. For some, one is better, for some, the other one is better. You make the decision. In normal use, the tip that makes the best seal with your ear canal is the best choice, since bass reproduction is very dependent on this seal. However, some users may find that they prefer a slightly less tight seal.
  • If I return all the items, will I still be charged for delivery?
    If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them at no charge, but we will not refund the original delivery charge.
  • If you have connected your AKG N90Q to your computer USB socket for digital audio, and it has been detected, but still will not play, what do you do?
    Usually, the first time you connect the N90Q to your computer with the USB cable, and turn the headphone ON, it will cause a message to open on your computer, informing you that this new device has been connected, and a software package is being imported.
    Next time, you may get a warning that your USB device is not recognized by the computer, but that does not mean that the headphone will not work, it just means that you must activate it in the audio control systems.

    1. Locate the speaker symbol, which is usually shown at the extreme right in your computer taskbar along the bottom of the screen.

    2. Right-click on the speaker symbol.

    3. A menu opens, and you must highlight and click on Playback Devices.

    4. Now a small window opens, showing the Playback tab, with all available speaker option.

    5. One of the options should read something like this: " Speakers. AKG N90 headphones - Firmware version A2.12. Ready."
    6. Highlight this option, and then click the "Set Default" button that is now available in the window. Audio should immediately be sent to the N90 headphones as a digital signal, which is then converted and amplified inside the headphones.
    7. Now you can enjoy world-class music listening.
    If the computer will not show N90Q as an option, it is usually a solution to disconnect the headphone, then reconnect it. Sometimes this must be done two or three times before the computer "sees" the headphone.
     
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