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How To
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N400NC
Software Update Release Notes
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Version: 4.1.0
Release Date: November 4, 2021
What’s New
- Fixed issue where there was no sound when using earbuds with conference software on pc, i.e. Zoom, WebEx, Skype
- Performance improved
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N5 Hybrid
Software Update Release Notes
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Version: 3.8.0
Release Date: March 15, 2024
What’s New
- Add support for Google Audio Switch
- Stability and performance improvement
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Version: 3.6.0
Release Date: January 15, 2024
What’s New
- Change Max Volume limiter default back to off
- Enhance Silent Mode, Ambien Sound Mode, & Private Call Mode
- Personi-fi function set to off after power cycle
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N9 Hybrid
Software Update Release Notes
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Version: 3.7.0
Release Date: January 15, 2024
What’s New
- Stability and performance improvement
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Answer phone or 1x Play/Pause 2x Skip next 3x Skip previousWas this helpful? Thank you for your feedback!
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Personi-Fi 2.0 is a feature available through the Headphones App for select models. This feature helps to personalize the sound using the best possible sound curve based on your hearing capabilities. It will first ask a few questions, and then check your current ambient audio. You will be informed that this step should be completed in a quiet environment. It will play a series of test tones in all the different frequencies wherein after each frequency test tone is played, it will ask you what is the lowest volume setting you can hear. Nine different sounds will be played in each ear (18 in total).
Simply press and release the button when you hear a sound. After it goes through all the test tones, it then calculates the best sound for your ears based on the results. It allows you to demo the results by playing a track. You will be able to toggle it on/off to hear the difference.
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Button 1: Volume or Button 2: Answer phone or 1x Play/Pause 2x Skip next 3x Skip previous. Compatabillty switch - I = iOS A = Andriod. Button 3: volume +Was this helpful? Thank you for your feedback!
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Returns Policy
Buy with confidence. Your satisfaction is 100% guaranteed! To learn more our free and easy returns, please visit this link:
https://www.akg.com/returns.htmlWas this helpful? Thank you for your feedback! -
In the United States a business must charge sales tax in states where they have a physical presence (a warehouse, store, administrative office, sales office, etc.). When buying direct from Harman or any of our subsidiaries, we are required by law to charge sales tax in the following states where we have a physical presence. All other states are not subject to sales tax.
California
Connecticut
Florida
Georgia
Kentucky
Michigan
Missouri
New Jersey
New York
North Carolina
Pennsylvania
South Carolina
South Dakota
Tennessee
Washington
West Virginia
Wisconsin
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Shipping & Delivery Information
We offer FREE ground shipping every day and FREE 2nd Air on orders including portable speaker. We also have holiday shipping options to make sure your items arrive when you need them. To learn more, please click on this link:
https://www.akg.com/shipping.htmlWas this helpful? Thank you for your feedback! -
This is a matter of personal preferences. Noise Cancellation will lower ambient noise, meaning that you will be able to hear your music clearly, almost without any disturbance from outside noise. Without NC, this is a normal headphone, where outside noise is not reduced. You can even use the N60 as a pure noise reduction headset, without music.Was this helpful? Thank you for your feedback!
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The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
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Please note that this is a universal remote, which will work with most Android OS phones. However, if some functions do not work, we advise you to contact the phone manufacturer.Was this helpful? Thank you for your feedback!
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Please note that the digital signal cable for N90Q, which also serves as the charging cable, has a special full-size USB plug that can be inserted the wrong way as well as the correct way into the computer. Always check that charging is actually taking place, by making sure that the charging control light comes on when the USB cable is connected. The amber charging control light is inside the calibration button.Was this helpful? Thank you for your feedback!
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This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.Was this helpful? Thank you for your feedback!
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Because the headphone features a lightning connector, it is compatible with IOS devices only.Was this helpful? Thank you for your feedback!
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The woven part of the cable is tangle-free, meaning that in daily use, you can put the headphone in your pocket, without having to untangle a cable knot afterwards. Note that the left and right section is smooth, not tangle-free. This is because woven cord would tend to make noise when rubbing against clothes.Was this helpful? Thank you for your feedback!
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In some cases there may be an unforeseen stock limitation or products may no longer be available. We will try to inform you by email as soon as possible of any delays and/or unforeseen changes.Was this helpful? Thank you for your feedback!
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What is Proposition 65? Proposition 65 (“Prop 65”) is a California law that requires businesses to provide a warning before exposing individuals in California to any of 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant (“Prop 65 List”). The list is available at: https://oehha.ca.gov/proposition-65/proposition-65-list. The law includes specific warning language that can be used by businesses to comply. The specific warning language is called a “safe harbor.” Why is Harman including this warning? The chemicals in products that require the Prop 65 warning can vary based on product type. Many of the chemicals on the Prop 65 List are common additives found in products such as jewelry, lamps, ceramic tableware, food, lead crystal glasses, electric cords, automobiles, beauty products, and furniture. Does this law apply everywhere? No, Prop 65 warnings are only required under California law. Are Harman products that display the Proposition 65 warning safe? Harman is committed to making products that comply with all applicable laws and that are safe to use. California’s Prop 65 is not a product safety law, but a chemical right-to-know law. We believe our products are safe when used as intended. I purchased this product outside of California, why does it include a Prop 65 warning? Harman sells products throughout the U.S. We do not know where each item will ship. We have no alternative except to place the Prop 65 warning on all of our products regardless of where they are sold. For more information go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language If you have any questions about any of our products, please contact: LA.PROP65@harman.comWas this helpful? Thank you for your feedback!
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These two models have 40 mm speaker units.Was this helpful? Thank you for your feedback!
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Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.Was this helpful? Thank you for your feedback!
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If your order is being prepared for dispatch or is already on its way, we would like you to wait until the articles have been delivered before requesting a return for shipments. We will issue a refund or exchange as long as the following conditions are met: - Please send an e-mail to support.apac@harman.com and provide the order confirmation number with a brief explanation of the reason of your return. If you require any assistance, contact us here (link to http://au.akg.com/support-contact.html ). - The request is made within 30 days of the shipping date. - The merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. Please note that it is the customers’ responsibility to properly packaged the product to prevent damage or water seepage when sending the order back.Was this helpful? Thank you for your feedback!
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The connector between headphones and cable is Mini-XLR with lock mechanism. The connector that goes into sources is a combination plug, 3.5mm jack with 6.3mm adapter.Was this helpful? Thank you for your feedback!
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The rechargeable AAA cells may of course be worn out, or they may not be installed at all. If this is the case, either insert the cells, or you can order new cells as original spare parts. Please contact Harman Helpdesk for your country, or the distributor for your country, for further info about how to buy new cells. Please note that the cells MUST be compatible with charging contact for the minus pole located on the side of the cell. Normal cells will not work. This is clearly mentioned in the owner's manual, and shown with a drawing. If you have purchased new cells with plastic coating along the length of the cell, it may be possible to peel off the coating by cutting gently with a knife, then peeling it off. Only about 1 cm needs to be open to the metal, closest to the flat end, for contact to be possible. Please note that the ear pads on K 912 are removed by simply grabbing the plastic plate that holds the ear pad, and pulling it away from the ear pod. There is one battery in each ear pod. For K 915, never just pull the pad away, since the locking claws are released by being rotated away from their locked position.. Both batteries are under the right-hand pad, and there is a silk-screened instruction on the top of the pod, showing that you must rotate the pad plate just a few mm counter-clockwise to unlock it.Was this helpful? Thank you for your feedback!
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The N90Q can process these formats through the digital input: - 2-channel - Sample Rate: 44.1K / 48KHz / 96KHz - Bit Resolution: 16 bit / 24 bitWas this helpful? Thank you for your feedback!
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